Useful Information for Rixwell Elefant Hotel guests

DEAR GUEST

We are delighted that you have chosen to stay at the Rixwell Elefant Hotel. The information in this handbook has been prepared as a guide to explain the services, policies and safety procedures that are available in our hotel.
We trust that you will feel relaxed in our comfortable guestrooms, restaurant, conference facilities, Beauty & Wellness Center and Gym. Our friendly and efficient staff will always be happy to assist you in every possible way to ensure that the time you spend with us is pleasant and carefree in every aspect.
Service and guest care are our specialty. We are always ready to act upon the comments and suggestions of our valued guests. We hope that the next time you are in Riga your choice will be to stay at Rixwell Elefant Hotel!

Sincerely,
Rixwell Hotels,
General Manager

INFO FOR GUESTS

Breakfast:

• Monday – Friday: 07:00 - 11:00
• Saturday – Sunday: 07:30 - 11:00

Our breakfast buffet is available on the 1st floor

Room cleaning service:

• 08:00 - 17:00

Check-in

From 15:00

Check-out

Till 12:00

If you have any questions, please contact reception (tel. 900 or 912)

We wish you a pleasant stay!

 

USEFULL INFORMATION

Address

Kalnciema iela 90, Riga, LV - 1046, Latvia
+371 6722 5560
info.elefant@rixwell.com

Additional services

For the additional fee we offer:

• Tooth brush and tooth paste – 2,00 EUR
• Shaving kit – 2,00 EUR
• Slippers – 2,00 EUR
• Additional towel set – 3,00 EUR
• Additional bed linen set – 5,00 EUR

Air conditioning system

There is an air conditioning system in each room. The remote control is on the wall. Please use the air conditioning with your windows shut. In winter period from 01.09 to 30.04 the air conditioning system is turned off.

ATM

ATM of Citadele Bank is located on the first floor, near the reception.

ATM accepts cards: American Express; MasterCard; Maestro; Visa, Visa Electron, Cirrus

Beauty and wellness center

We offer to visit our Beauty & Wellness Center on the 1st floor. The center that offers massage and body & face treatment procedures are open from 9:00 till 21:00. Therapists are working from 9:00 till 21:00, last treatment can be booked till 20:00. You can find more detailed information about treatments available in the brochure that are located in your room. To order a treatment please call (Ext. 900 or 912). Center also offers gym services. Gym is available 24 / 7 and is complimentary to hotel guests.

Breakfast

Breakfast is served every day in the breakfast hall on the 1th floor of the hotel.
Breakfast hall working hours: Mon-Fri from 7:00 to 11:00, Saturdays, Sundays and national holidays from 7:30 to 11:00.
If you prefer an early take away breakfast, please inform the reception in advance.

Car parking

Hotel underground parking has 23 parking places. Also one parking place for the bus is available on the territory of the Hotel.
Parking costs -10, 00 EUR per night. 
Bus parking - 21, 00 EUR per night.

Car rent

The car rent service is available at the hotel. For more information, please contact reception (Ext. 900 or 912).

Check - in

The check-in time starts at 15:00. In case of early check - in please inform the reception in advance. Early check - in is based upon availability and for extra charge.

Check - out

The check - out time is until 12:00. If you wish to stay longer, please inform the reception in advance, until 12:00. Late check - out is based upon availability and for extra charge.

Conference & banqueting

There are meeting room available at the hotel with capacity up to 130 pers. For more information please ask at reception or by
phone (Ext. 900 / 912 or + 371 67083103).
E-mail: conference@rixwell.com

Credit Cards

We accept American Express, MasterCard, Maestro and Visa.

Damaged goods

Penalty for guest damaged goods please see in Appendix No. 3.

Drinking water

The tap water is not recommended for drinking. The drinking water in bottles is available in the mini bar in each room or in the restaurant at the hotel first floor for extra charge.

Electricity

The voltage in the hotel is 220V.

Electrical safety tips

• Do not use electrical appliance when the spark occurs.
• It is necessary to avoid contact between electrical device and moisture or water.
• Do not touch the electrical appliance, switches, etc. with wet hands.
• Do not touch the wiring elements, lamps, switches, or simply working appliances with hands while taking a bath or standing barefoot on a wet floor.
• Do not place electrical heaters near flammable materials.
• Do not leave unattended appliances, especially iron, electric heating plugged in.
• Do not flood water on inflamed cable or break it off with hands.
• Do not pull out the plug with the electrical device cable.
• Do not touch the electric wires bare ends with hands.
• Do not pour water to the plug or power cord when it is on fire.

Evacuation plan

There is an evacuation plan in each room near the door. The location of the room is marked on the plan, as well as all emergency ways and evacuation exits.

Extra bed and breakfast for children

• Children under 4 years are allowed to stay in their parent's room for FREE, including an extra bed and breakfast.
• Children aged 4 to 12 years - EUR 17 (per child/night) with extra bed and breakfast included.
• Children from 13 years - EUR 22 (per child/night) with extra bed and breakfast included.

In case of the need of an extra bed please contact the reception. (Ext. 900 or 912).

Fire safety

There is a smoke detector in each room. In case of a fire please leave the room immediately and follow the evacuation signs in the corridors. Do not use the elevator!

Fire and rescue service

You can call to fire service, dial 0 - 112.

Hair dryer

For your convenience there is a hair dryer located in bathroom.

Internet connection

A free Wi - Fi network is available in the hotel and works without password. This network is not 100% safe.

Internet terminal

The internet terminal is located on the first floor of the hotel.

This service is free of charge for hotel guests.

Laundry service

If you would like to use the laundry service please fill the order form and put all things in Laundry bag. It is possible to leave Laundry bag in the room, or bring it to reception. Laundry service is available every day from 08.00 till 17.00. Your order will be ready in 3 hours.

Lost and found

• Personal belongings which are found in guest rooms are being kept in the hotel for 3 months.
• Personal hygiene products and food are not kept!
• Forgotten belongings may be sent back for an additional price, which includes the service of the hotel 20,00 EUR + postal expenses.
• The hotel is not taking any responsibility for the guest personal belongings.

Luggage

The luggage room is located on the first floor of the hotel.
This service is free of charge.

Medical care

In case of the need of a medical care please contact the reception (Ext. 900, 912) or call an AMBULANCE: 0 - 112 or 0 - 113.

Mini bar

A mini bar is available in each room, offering a beverages and snacks. This service is available for an extra fee. You can pay at the reception for the use of a mini bar at the check - out.

Pets

Pets are allowed only upon request. The additional fee for a pet is 20,00 EUR per night.

For further information please contact the reception.

Post service

You can leave your correspondence at the reception. Envelopes and stamps are available for purchase at hotel reception.

Room cleaning service

Room cleaning service is performed every day from 8:00 to 17:00
Please place “Clean Room” card on the door knob if you wish your room to be cleaned. If you do not want to be disturbed, please place “Do not disturb” card on the door knob.
For changing the towels please leave them on the floor.
The bed linen is changed at least every third day of your stay.

Room service

The reception desk works 24 hours (Ext. 900, 912).
Guest can order room service from Elefant restaurant.
Meal order time from menu every day 12:00 - 22:00.
Room service menu is located in guest room.

Restaurant / bar

Restaurant is located on hotel 1th floor. We offer European cuisine.
To order a meal to your room please call 917.

Restaurant opening time:
Monday - Sunday 15:00 - 23:00.

Safe

For personal belongings’ storage we recommend to use a safe which is located in each room. The hotel administration is not responsible for the things left without supervision.

Security

The hotel has video monitoring system in public areas and 24 - hour security. Police number: 0 - 112 or 0 - 110.

Sightseeing

The hotel offers a variety of sightseeing tours. For more information, please contact the reception (Ext. 900 or 912).

Smoking

This is non - smoking hotel.
The penalty fee for smoking in the room is 150, 00 EUR.

Telephone

• Reception: 900, 912.
• Restaurant: 917.
• For local calls - «0» + telephone number.
• For international calls - «0» + «00» + country code + telephone number.
• For calling to another room please dial your room number.

Television

The free and pay television channels are available at the hotel.

Transfer

The hotel offers a transfer service from / to airport. This service is for extra charge. Please call the reception in case a transfer is required (Ext. 900 or 912).

Wake up call

To arrange a wake - up call, please contact reception (Ext. 900 or 912).

What is near?

• Pharmacy - 300 m from hotel, Kalnciema iela 112, “Valves aptieka”.
• Post office - 800 m from hotel, Lielirbes iela 29,
• Shopping mall “SPICE” - 800 m from hotel, Lielirbes iela 29.
• Train station - 300 m from hotel, Tapešu iela 1, station “Zasulauks”.
• Bus station - 6 km from hotel, Prāgas iela 1,
• Riga International Airport - 6 km from hotel, Mārupes novads,

 

We wish you a pleasant stay!