Useful information for Rixwell Segevold Hotel guests

Address

Mālpils street 4B, Sigulda, LV-2150, Latvia,
Tel.: + 371 67974848, info.segevold@rixwell.com

Parking lot

The hotel has a guarded parking lot located in the hotel courtyard. Parking is free for hotel guests.

Baggage

The luggage storage is on the hotel`s first floor. The service is free.

Breakfast

Breakfast is served on the first floor of the hotel, in the Segevold restaurant, every day from 7:00 - 11:00.

Guests are also offered an early breakfast to go. If you would like to use this option, please inform the staff in the reception department about this (until 21:00 of the previous day).

Guests who do not live in the hotel can join the breakfast for an additional fee - 10.00 EUR / per pers.

SPA center

Working hours of the SPA active area - from 9:00 a.m. to 9:00 p.m. (last visit at 19:00)

Information for guests with children:
Children aged 3-12 are allowed to be in the pool only under adult supervision. Adults take full responsibility for the safety of their children.

Smoking

The hotel has only non-smoking rooms. Fine for smoking in the room - 150.00 EUR

Safety

The hotel is guarded 24 hours a day. Video surveillance is carried out in the public areas of the hotel.

Police telephone number: 112.

Electronic payment cards

We accept MasterCard, Maestro, and Visa.

Electricity

The hotel has 220 V voltage.

Instructions for the use of electrical appliances

• Do not use electrical appliances if they are damaged.
• Do not allow moisture or water to come into contact with the electrical device.
• It is forbidden to touch electric devices, sockets, and light bulbs that are connected to the electrical network with wet hands.
• It is forbidden to leave devices connected to electricity unattended, especially irons, electric kettles, etc.
• In case of an electrical installation fire, do not use water to extinguish the electrical installation or extinguish the damaged area with your hands. It is forbidden to pull out the plug from the outlet using the cord of the electrical appliance.
• It is forbidden to wipe the dust from electrical equipment with a wet cloth.
• If the plug or power cord is damaged, do not touch it.

Evacuation plan

Each room has an evacuation plan by the front door. The plan shows the location of the room in the hotel, as well as emergency exits and evacuation routes.

Hair dryer

For guests' convenience, there is a hair dryer in the bathroom.

Check-in

Check-in to the hotel is scheduled from 15:00. In case of early check-in, please inform the reception staff. Early check-in is only possible if rooms are available.

Internet

Free Wi-Fi is available throughout the hotel.

Departure

Departure from the hotel is until 12:00 p.m. If you wish to extend your departure time, please inform the hotel reception staff by 12:00 on the day of departure. In case of late departure, additional payment will be applied. Late check-out is possible, considering the occupancy of the hotel on the day of departure.

Conferences and banquets

Sigulda is a great place for seminars, so Rixwell Segevold Hotel offers the best rooms for seminars and conferences. For large events, we recommend the Conference Hall with a capacity of up to 70 people, for smaller three meeting rooms with a capacity of 10-25 people.

You can find more detailed information on our website www.rixwell.com or by contacting Mogotel's conference manager at +371 27008976
Email: conferences@mogotel.com

Pets

Pets are allowed in the rooms only after prior agreement with the reception service. The fee for one animal is EUR 20.00 per day. More information is available at the reception desk.

Medical care

In case of need for medical assistance, contact the reception department or call emergency medical assistance 112 or 113.

Wake-up services

If you require wake-up services, please contact the reception department.

Things lost and forgotten

The hotel stores lost/forgotten items for 3 months.
The hotel does not store guests' personal household and hygiene products, as well as food products!Lost/forgotten items are sent to you for an additional fee (20.00 EUR + postage).

The hotel is not responsible for guests' personal belongings left unattended.

Room cleaning

Room cleaning takes place between 09:00 to 17:00.
To change towels, please leave them on the floor. Bed linen is changed at least after three nights of your stay.

Extra bed and breakfast for children

• Children under 3 years are allowed to stay in their parent's room for FREE, including an extra bed and breakfast.
• Children aged 4 to 12 years - EUR 15 (per child/night) with extra bed and breakfast included.
• Children older than 13 years - EUR 20 (per child/night) with extra bed and breakfast included.

If necessary, please contact the guest reception department.

Additional services

For an additional fee we offer:

• Toothpaste and toothbrush - 1.50 EUR
• Shaving set - 1.50 EUR
• Slippers - 1.50 EUR
• Robe - 5.00 EUR
• Additional set of towels - 4.50 EUR
• Additional bed linen set - 7.00 EUR

Mail

You can leave all correspondence in the reception department.

Restaurant/bar

The hotel restaurant is located on the 1st floor of the hotel.

Phone numbers and pricing

Reception number: 0.
The room number is also a phone number.

From the phone in the room you can only call the reception and other guest rooms.

Fire safety

All rooms have smoke detectors. In the case of a fire, leave the room immediately and follow the emergency signs in the hallways. Do not use the elevator under any circumstances!

Firemen

The national fire and rescue service can be called by phone 112.

Laundry services

If you need laundry services, fill out the form, put the laundry in the bag provided for it and leave it in the room or hand it in at the reception.