Privacy policy (Previous version)

SIA "Mogotel" data privacy policy

The MOGOTEL (Rixwell Hotels) cares for the Clients' personal data privacy and protection, complies with the Clients' right to lawfulness of the personal data processing in accordance with applicable legislation - laws of the Republic of Latvia and subordinate legislation, the European Parliament and Council Regulation.

The controller and its contact information

The controller of personal data processing is SIA MOGOTEL (hereinafter referred to as the "MOGOTEL"), unified registration No. 40103376919, Legal and office address: Maskavas 240, Riga, LV-1063.

The MOGOTEL’s contract information on issues related to personal data processing: By using this contact information or by turning to the MOGOTEL’s legal / office address, you can ask a question regarding the processing of personal data. A request concerning the execution of rights may be submitted in accordance with the order set out here.

Scope of the document

Personal data is any information relating to an identified or identifiable natural person - the MOGOTEL client, cooperation partner or their employees, job candidates name, surname, identity number, residence address, personal phone number, personal e-mail, occupation, income amount received and planned services, billing information, phone, electronic communication’s information and other information that is related to a natural person.

The Privacy Policy is applicable to provide privacy and personal data protection, in relation to:

  • natural persons - clients, guests and other recipients of services (including potential, past and present), as well as third parties in the context of provision of services to a natural person (client, user) to receive or transfer to the MOGOTEL any information (including, contacts, payers, etc.);
  • the MOGOTEL office and hotel visitors, including in respect of whom surveillance is carried out;
  • the MOGOTEL’s maintained internet website visitors (hereinafter referred to as the "Clients").

The MOGOTEL cares for the Clients' personal data privacy and protection, complies with the Clients' right to lawfulness of the personal data processing in accordance with applicable legislation - laws of the Republic of Latvia and subordinate legislation, the European Parliament and Council Regulation 2016/679 of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data (Regulation) and other applicable laws in the field of privacy and data processing.

The Privacy Policy is applicable to the processing of data, regardless of the form and / or environment where the Client provides personal data (the MOGOTEL’s website on the internet, in paper format or electronically) and in which of the company's systems or on paper they are processed.

Purposes of personal data processing

The MOGOTEL processes personal data for the following purposes:

Provision of services:

- identification of a client;
- preparation and conclusion of an agreement;
- provision / maintenance of services;
- improving of services and development of new services;
- advertising of services and distribution or commercial purposes;
- client service;
- consideration and processing of objections / claims;
- retention of clients, loyalty lifting, satisfaction measurements;
- administration of payments;
- collection and recovery of debts;
- website maintenance and improvement of operation.

For business planning and analytics:

- statistics and business analysis;
- planning and accounting;
- performance measuring;
- data quality assurance;
- research of market and public opinion;
- reports preparation;
- clients’ opinion polling
- in the framework of risk management activities.

Provision of information to state administration authorities and operational emergency operators in cases and amount stated by regulatory enactments.

In the framework of video surveillance of the MOGOTEL property and safety of individuals, with the purpose of protecting the Mogotel and third-party’s property, located in the Hotels’ (office’s) premises and on the territory, to ensure individual’s safety, prevent possible violations of the law, fix a fact of criminal offence, as well as to monitor the Hotel service process and quality. In the framework of video surveillance, the data is stored up to 30 days. After this deadline the MOGOTEL ensures complete automatic deletion of data, if the data has not been previously claimed or criminal offences or other breaches of security were not detected. If the data was previously requested from competent national or local authorities or security breaches were detected, the data is stored as needed.

  • For other specific purposes, about which the Client is informed when the relevant data is given to the MOGOTEL.

Legal basis for personal data protection

The MOGOTEL processes personal data of Clients, based on the following legal grounds:

  • conclusion and enforcement of a contract - in order to conclude the contract after the Client’s application and ensure its implementation;
  • execution of regulatory enactments - to meet the MOGOTEL's obligation related to the binding external regulatory enactments;
  • in accordance with the Client’s - data subject’s consent;
  • in legitimate (legal) interests - in order to realize existing obligations between the MOGOTEL and the Client or the contract entered into, or the MOGOTEL’s legitimate (legal) interests, arising from the law.

The MOGOTEL’s legal (legitimate) interests are:

  • to carry out commercial activities;
  • to verify the Client’s identity before entering into a contract;
  • to ensure execution of contractual obligations;
  • to prevent unwarranted financial risks of its commercial activities;
  • to keep the Clients’ forms and applications for provision of services, other forms and applications, notes about them, including which were oral, made by calling, e-mail, website etc;
  • to analyze the MOGOTEL’s website, application performance, to develop and implement their improvements;
  • to take action related to retention of Clients;
  • to segment the clients’ database for provision of more efficient services;
  • to design and develop services;
  • to advertise its services, by sending commercial information;
  • to send other messages about the process of the contract’s execution and performance of the contract’s significant events, as well as to perform clients’ polling related to services and the usage experience;
  • to prevent fraud;
  • to ensure corporate management, financial and business records and analytics;
  • to ensure effective corporate management processes;
  • efficiency of service provision;
  • to provide and improve service quality;
  • to administer payments;
  • to administer late payments;
  • to turn to public administration and operations offices and courts to protect the legal interests;
  • to inform the public about its activities.

Personal data processing

The MOGOTEL processes the Client’s data using possibilities of modern technologies, taking into account existing privacy risks and to MOGOTEL reasonably available organizational, financial and technical resources.

The MOGOTEL, in respect to the Client, can take automated decisions. About such MOGOTEL activities, the Client shall be informed individually in accordance with laws and regulations. The Client may object to automated decision-making in accordance with the law, however, recognizing that in some cases it may restrict the Client’s right to use the Client’s separate potentially available options (for example, to receive commercial offers).

To ensure qualitative and operative enforcement of contractual obligations, concluded with the Client, the MOGOTEL may empower its cooperation partners to carry out a separate delivery or services provision activities, such as individual work contracts, catering services, sending invoices and the like. If, while performing the tasks, the MOGOTEL’s cooperation partners process Client’s personal data, available to the MOGOTEL, the relevant MOGOTEL partners are regarded as the MOGOTEL’s data processing controllers, and the MOGOTEL has the right to forward to the MOGOTEL’s cooperation partners the Client’s personal data that is necessary for carrying out the activity in the amount necessary for performing the operations.

The MOGOTEL’s cooperation partners (having the personal data controller’s status) will provide processing of personal data and the protection requirements under the MOGOTEL requirements and laws, and will not use personal data for purposes other than execution of contractual obligations, concluded with the Client, on behalf of the MOGOTEL.

Personal data protection

The MOGOTEL protects the Client’s data, by using modern technology options, taking into account the existing privacy risks and to MOGOTEL reasonably available organizational, financial and technical resources, including the use of the following safety measures:

  • Where possible, use data anonymously;
  • Firewalls;
  • Intrusion protection and detection programs;
  • Other protective measures in accordance with current technology development.

Categories of personal data recipients

The MOGOTEL does not disclose to third parties the Client’s personal data or provision of any services and information, obtained during the period of validity of the contract, except:

  • if the data has to be transferred to a third party within the framework of the concluded contract, in order to perform a necessary or statutory delegated function (for example, within the framework of bank payments);
  • in accordance with the Client’s clear and explicit consent;
  • persons envisaged by external regulatory enactments according to their reasoned request, and procedure and volume stated by the external regulatory enactments;
  • in certain cases stated in external regulatory enactments, as well as for protection of the MOGOTEL’s legitimate interests, such as turning to court or other state institutions against a person who has violated the MOGOTEL’s legitimate interests.

Access to personal data by subjects of third countries

The MOGOTEL’s personal data can not be accessed by existing third country (i.e. countries outside the European Union and European Economic Area) developers or service providers (within the meaning of Regulation - dispatch to third countries) as if having the data controller’s (operator’s) status.

Personal data retention period

The MOGOTEL stores and processes the Client’s personal data while at least one of the following criteria is present:

  • only as long as the contract, concluded with the Client, is valid;
  • while according to the external regulatory enactments, the MOGOTEL or the Client may realize their legitimate interests (for example, submit an objection or initiate or bring a claim to the court);
  • until one of the parties has a legal obligation to keep the data;
  • while the Client’s consent is valid for the relative person’s data processing, if there is no other legitimate basis for data processing.

When the above conditions are terminated, the Client’s personal data is deleted.

Access to personal data and other Client’s rights

The Client is entitled to receive information, stated by the regulatory enactments, relating to the Client’s data processing, making sure of the data accuracy and ability to correct them.

The Client, in accordance with the regulatory enactments, also has the right to request access from the MOGOTEL to the personal data, as well as request the MOGOTEL to make data supplementation, correction or deletion, or treatment limitation with respect to the Client, or rights to object to the processing (including processing of personal data carried out on the basis of the MOGOTEL’s legitimate (legal) interests), as well as the right to data portability. This right is enforceable in so far as data processing is not apparent from the MOGOTEL’s obligations that are imposed by applicable laws and regulations, and which are made in the public interest.

The Client may submit a request for the rights:

  • in written form in person at the MOGOTEL’s Hotels/ office, presenting a personal identification document;
  • while according to the external regulatory enactments, the MOGOTEL or the Client may realize their legitimate interests (for example, submit an objection or initiate or bring a claim to the court);
  • as an electronic mail, by signing with a secure electronic signature;

Upon receipt of the Client's request for the rights, the MOGOTEL verifies the Client's identity, examines the request and executes it in accordance with the regulatory enactments.

The MOGOTEL’s response to the Client shall be sent by mail to his indicated contact address by registered post, as far as possible taking into account the Client's indicated type of receiving replies.

The MOGOTEL provides that data processing and protection requirements are met in accordance with the regulatory enactments and, in case of the Client’s complaints, takes useful steps to resolve the objection complaint. However, if this fails, the Client has the right to apply to the supervisory authority - the Data State Inspectorate.

The Client's consent to data processing and the right to withdraw

The Client can give consent to processing of personal data, for which the legal basis is the consent, on the MOGOTEL’s web pages or in person at the MOGOTEL’s hotel.

The data subject has the right at any time to withdraw the consent given for data processing in the same manner, in which it is given, or by sending an appropriate notification to:, and in this case the future processing of data, based on the previously given consent for the concrete purpose, will no longer be carried out.

The withdrawal of consent does not affect data processing, carried out at the time the Client’s consent was valid.

By withdrawing the consent, data processing cannot be stopped, which is carried out based on other legal grounds.

When applying for a job you wish the submitted applications with curriculum vitae to be stored, please, when submitting the application, select: "I agree that my application and curriculum vitae is saved at SIA"MOGOTEL”, and it can be used for future selection of other vacancies at SIA" MOGOTEL“

Communication with the Client

The MOGOTEL is in contact with the Client by using the Client’s contact details (phone number, e-mail address, postal address)

A communication regarding contractual obligations is performed by the MOGOTEL on the basis of concluded contract (such as job execution time matching, information about invoices, changes of services, etc.).

Commercial statements

The communication on commercial statements about the MOGOTEL’s and / or third-party’s services, and provision of statements, unrelated to other direct contracted services (for example, client surveys), the MOGOTEL carries out in accordance with external regulatory enactments or in accordance with the Client's consent.

The communication, including about commercial statements, can be performend by the MOGOTEL by using automatic dialing equipment.

The Client’s consent to the MOGOTEL’s and / or its cooperation partners' reception of commercial statements can be given to the MOGOTEL and on other websites (such as in the forms for subscribing to updates) or by submitting a separate document.

The consent, given by the Client, to receive commercial statements shall be valid until its withdrawal (even after termination of the contract). The Client may at any time withdraw from receiving further commercial statements in one of the following ways:

  • by sending an e-mail to the electronic address:;
  • in person at the MOGOTEL’s office/ Hotel;
  • using an automated option to withdraw from future notifications of commercial statements, by clicking the withdrawal indications at the end of the commercial statement (e-mail).

The MOGOTEL stops sending commercial statements as soon as the Client’s consent for withdrawal request regarding the commercial statements is processed.

Cookies policy

Cookies are small textual files that a web browser (such as Internet Explorer, Firefox, Safari, etc.) stores on a user’s device (computer, mobile phone, tablet) at the time when the user visits a website to identify the browser or information or settings stored in the browser. Thus, with the help of cookies a website acquires the ability to keep the user's individual settings, to recognize him and to respond appropriately, with the aim of improving the website user’s experience. The user can disable or limit the use of cookies, but, without cookies, it will not be possible to fully use all of the websites’ features.

Depending on the functions and purpose of use, the Mogotel uses compulsory cookies, functional cookies, analytical and targeting (advertising) cookies.

The compulsory cookies are necessary for the user to freely visit and browse the website and use its offered opportunities, including obtaining of information about the services and buying them. These cookies identify the user's machine, however, do not disclose the user's identity, as well as they do not collect and do not gather information. Without these cookies, the website will not work properly - for example, give user the information needed to provide the required services at an online store. These cookies are stored on the user's device until the web browser is closed.

The functional cookies remember the user’s selected settings and preferences for the user to use the website conveniently. These cookies are permanently stored on the user's device. The analytical cookies collect information about how the user uses the website; find the most frequently visited sections, including content that the user chooses while browsing the website. The information is used for analysis to determine which websites users are interested in, and to improve the website's functionality, by making it easier to use. The analytical cookies identify only the user's device, but do not disclose the user's identity. In some cases, some of the analytical cookies in place of the website owner, according to the instructions and only in accordance with the purposes specified, are managed by third party controllers (operators), such as Google Adwords.

The target (advertising) cookies are used to gather information about the user’s visited websites and offer exactly for the concrete user, visiting our or our cooperation partners’ services, what the user is interested in or to address appropriate offers to a specific user according to the user’s shown interest. Usually these cookies are placed by a third party, such as Google Adwords, with the website owner’s permission in accordance with the purposes specified. The target user's cookies are permanently stored on the device.

The MOGOTEL uses cookies to improve the page and website user experience:

  • to ensure functionality of the website;
  • to adapt website’s functionality to the user's usage habits - including language, search requests, previously viewed content;
  • to gain statistical data on visitor traffic, the number of visitors, time spend on a page, etc;
  • to authenticate a user;

Unless otherwise specified, cookies are stored, until the action is completed, for the purpose they are collected, and then they are deleted. Cookie information is not transferred for processing outside of the European Union and the EEA.

Approval and disabling of cookies

By visiting the MOGOTEL’s website, the user is presented with a message window that the website uses cookies. By closing this message window, the user confirms that he has read the information about cookies, the purposes of use, cases, when the information is transferred to a third party, and agrees to them. Accordingly, the use of cookies is a legal basis for the user's consent. If when using the page or website the user enters into a contract – the cookie processing is necessary for enforcement of contract with the user, or for the MOGOTEL to fulfill its legal obligation or to implement a legitimate interest.

Any web browser security settings provide restriction of cookies, and their deletion. However, it must be taken into consideration that you cannot withdraw from the use of compulsory and functional cookies, because, without them, ensuring full use of the website and a page is impossible.

For the best user experience and full operation of the website, we suggest storing cookies.

If you have any questions regarding the use of cookies, please contact us:

Other terms

On the MOGOTEL’s websites, links can be placed to third-party internet websites, which have their own usage and personal data protection rules, and which are not the MOGOTEL’s responsibility. The MOGOTEL has the right to make additions to the Privacy Policy, making its current version available to the Client, by placing it on the MOGOTEL’s website.

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